Shipping Policy at Foundry Trust Group LLC – Getting Your Treasures to You Safely and On Time

Our Promise: Care from Our Hands to Yours

At Foundry Trust Group LLC, we understand that the excitement of receiving a personalized gift begins the moment you place your order and doesn’t end until you’re holding that beautiful keepsake in your hands. Whether it’s a custom Christmas ornament for your family tree or a personalized mug for a dear friend, we know that every item we ship carries with it emotions, memories, and love.

That’s why we’ve developed a comprehensive Shipping Policy that prioritizes care, speed, and reliability. From our Albuquerque headquarters to your doorstep—whether across the street or across the ocean—we treat every package as if it were a gift for our own loved ones.

This policy outlines everything you need to know about how we process, package, and ship your orders, along with important information about timelines, costs, and international shipping.

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🌎 Shipping Destinations: We Deliver Worldwide

We are proud to offer our personalized products to customers around the globe. No matter where you call home, we want to help you celebrate your special moments.

Domestic Shipping (United States)

We ship to all 50 states, including Alaska and Hawaii, as well as all U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands). Shipping within the United States is fast, reliable, and trackable.

International Shipping

Yes, we ship internationally! We happily deliver to customers in Canada, the United Kingdom, Australia, European Union countries, and many other nations worldwide. During checkout, you can select your country from our dropdown menu. If your country isn’t listed, please contact us—we may be able to make special arrangements.

Please Note for International Customers:

• All international orders are shipped DDU (Delivery Duty Unpaid) . This means that your order may be subject to import duties, taxes, customs clearance fees, and brokerage fees imposed by your country’s customs authority. These charges are the sole responsibility of the customer and are not included in the price of the item or the shipping cost we collect.

• Customs policies vary widely by country. We recommend contacting your local customs office for more information on potential charges before placing your order.

• Delays may occasionally occur due to customs processing, which is outside of our control.

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⏱️ Processing Time: The Art of Personalization Takes Time

Because our products are made-to-order and hand-finished just for you, they require a little more time and care than a mass-produced item. This is what makes them special.

Standard Processing Time: 1-3 Business Days

Our standard processing time is 1 to 3 business days. During this time, our team is:

1. Reviewing Your Order: Ensuring all personalization details are clear and accurate.

2. Hand-Crafting Your Item: Our skilled artisans are hand-lettering names, fusing photos onto ceramic, or carefully inspecting each resin ornament.

3. Quality Control: Every single item undergoes a thorough quality check to ensure it meets our exacting standards before it is approved for shipping.

4. Secure Packaging: We carefully pack your item in protective materials and its elegant gift box to ensure it arrives safely.

Business Days Defined

Our processing days are Monday through Friday, excluding major U.S. holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day). Orders placed on weekends or holidays will begin processing on the next business day.

Expedited Processing

If you need your order sooner, please contact us. While we cannot always guarantee faster processing due to the hand-crafted nature of our products, we will do our absolute best to accommodate your timeline.

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📦 Shipping Methods and Carriers

We partner with trusted, reputable carriers to ensure your order is handled with care every step of the way. The carrier used for your shipment will depend on your location, the size and weight of your package, and the shipping method you select at checkout.

Our Primary Carriers Include:

• USPS (United States Postal Service): For many domestic and international shipments, offering reliable and cost-effective service.

• UPS: For expedited domestic shipping and larger packages.

• FedEx: For various domestic and international shipping needs.

• DHL: For fast and reliable international express shipping.

Shipping Method Options at Checkout

During checkout, you will be presented with available shipping methods and their estimated delivery times. Common options include:

Please note that these are estimates provided by the carriers and are not guaranteed. Delivery times can be affected by weather, peak holiday seasons, customs processing, and other unforeseen circumstances.

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💰 Shipping Costs

Shipping costs are calculated in real-time during checkout based on several factors:

• Destination: Where your order is being shipped.

• Weight & Dimensions: The size and weight of your package.

• Shipping Method: The speed and service you select.

Free Shipping

We occasionally offer free standard shipping promotions on qualifying orders. Please check our website banners, promotional emails, or specific product pages for current free shipping offers. Any free shipping offer will be clearly stated with its terms (e.g., “Free Standard Shipping on orders over $50”).

Tracking Your Shipment

All shipped orders come with a tracking number. You will receive this number in your Shipping Confirmation Email once your order leaves our facility. You can also find it by logging into your account on our website.

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📝 Order Tracking: Stay Informed Every Step of the Way

We believe in keeping you informed. Once your order ships, you can track its journey to your doorstep.

How to Track:

1. Shipping Confirmation Email: Look for the email from us with the subject line “Your Order Has Shipped!” It contains your tracking number and a direct link to the carrier’s tracking page.

2. Your Account: Log in to your account on foundrytrust.online. Go to “My Orders” and click on the specific order to view its tracking status.

3. Carrier Website: You can take the tracking number provided and enter it directly on the carrier’s website (e.g., USPS.com, UPS.com) for the most up-to-date information.

What to Do If Tracking Doesn’t Update:

It’s normal for tracking information to take 24-48 hours to appear in the carrier’s system after a label is created. If your tracking number still shows no information after 48 hours, or if your package appears stuck at a location for an extended period, please contact us. We will open an inquiry with the carrier on your behalf.

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📦 Packaging: Protecting Your Precious Keepsakes

We take packaging very seriously. A personalized ornament is more than just a product; it’s an heirloom in the making. That’s why we use high-quality, protective packaging materials for every single order.

Our Packaging Process:

1. Individual Protection: Each item is first wrapped or placed in a protective sleeve to prevent scratches.

2. Secure Cushioning: We use bubble wrap, foam inserts, or biodegradable packing peanuts to create a protective cushion inside the box.

3. Sturdy Boxes: All items are shipped in sturdy, corrugated cardboard boxes designed to withstand the rigors of transit.

4. Elegant Presentation: Your product arrives in its own beautiful, gift-ready box, making it perfect for presenting directly to your loved one. The shipping box protects this inner gift box.

Eco-Friendly Efforts

We are committed to reducing our environmental impact. Whenever possible, we use recycled and biodegradable packing materials. We also right-size our boxes to minimize waste and reduce our shipping footprint.

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🏠 Shipping Address: Accuracy is Crucial

You are responsible for providing an accurate and complete shipping address at checkout. Please double-check all address details, including:

• Street number and name

• Apartment, suite, or unit number (if applicable)

• City, state, and ZIP/postal code

• Country

Incorrect Addresses

If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange for reshipment. The customer is responsible for the cost of re-shipping the order to the correct address. Refunds will not be issued for orders that are undeliverable due to customer-provided address errors.

If you realize you’ve made a mistake in your address immediately after placing your order, please contact our customer support team right away. We will do our best to correct it before the order is processed for shipment.

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📬 Delivery Attempts and Undeliverable Packages

Missed Deliveries

Carriers will typically make multiple attempts to deliver a package. Please ensure someone is available to receive the package, or provide an address where it can be left safely (e.g., your workplace). You can often use the tracking information to request the carrier hold the package for pickup at a local facility.

Undeliverable Packages

Packages may be returned to us as undeliverable for several reasons:

• Incorrect or incomplete address.

• Unsuccessful delivery attempts and failure to pick up the package from the carrier’s local facility.

• Refusal to pay customs duties or taxes (for international orders).

• Refusal to accept the package.

If a package is returned to us due to any of these reasons, we will contact you. Reshipment will require the customer to pay the applicable shipping costs again. Refunds (minus the original outbound shipping cost) will only be issued if the customer chooses not to have the order reshipped.

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📅 Delivery Timeframes: What to Expect

To help you plan, here is a general timeline from order placement to delivery:

Step 1: Order Placement

• You place your order on foundrytrust.online.

Step 2: Processing (1-3 Business Days)

• Our team personalizes your item and prepares it for shipment. You will receive an order confirmation email.

Step 3: Shipping (Varies by Method)

• Your order is handed to the carrier. You will receive a shipping confirmation email with a tracking number.

Step 4: Delivery

• The carrier delivers your package.

Peak Season Delays

During peak holiday seasons (especially November and December), processing and shipping times may be slightly longer due to the high volume of orders. We recommend ordering early to ensure timely delivery. We will always communicate any significant delays via our website and email.

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🇺🇸 Shipping from the USA

All orders from Foundry Trust Group LLC are shipped from our facility in the United States. Our Albuquerque, New Mexico, headquarters is the central hub for all our operations, ensuring that quality control is consistent and that your order is handled with care from the moment it’s placed until it’s on its way to you.

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📞 Need Help With Your Shipment?

If you have any questions about shipping, need assistance with tracking, or have a special request, our dedicated customer support team is here for you 24/7.

Email: tranlethuhuyenamz@gmail.com
Phone: +84816677233
Live Chat: Available on our website, foundrytrust.online

Please have your order number ready when you contact us for the fastest possible service.

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🔄 Policy Updates

Foundry Trust Group LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the revised policy.

Last Updated: February 14, 2026

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Our Shipping Promise

At Foundry Trust Group LLC, we promise to treat every order as if it were our own. From the moment you click “Place Order” to the moment you lift that beautifully packaged keepsake from its box, we are committed to providing you with a shipping experience that is as seamless, secure, and satisfying as the product itself.

Thank you for trusting us with your precious memories. We are honored to deliver a little piece of joy to your doorstep.