Privacy Policy

Privacy Policy at Foundry Trust Group LLC – Protecting Your Information, Respecting Your Trust

Our Commitment to Your Privacy

Welcome to the Privacy Policy of Foundry Trust Group LLC. In an increasingly digital world, privacy is more important than ever. At Foundry Trust Group, we understand that when you share your personal information with us—whether it’s your name, address, payment details, or the heartfelt messages you want inscribed on a personalized gift—you are placing your trust in us. We take this responsibility incredibly seriously.

This Privacy Policy is designed to be transparent and comprehensive. It explains who we are, what information we collect, why we collect it, how we use it, and the steps we take to ensure it remains protected. We encourage you to read this document carefully. By using our website, foundrytrust.online, and purchasing our products, you consent to the practices described in this policy.

Our Core Privacy Promise:

  • We will never sell your personal information to third parties.

  • We will always be transparent about the data we collect and why.

  • We will use industry-leading security measures to protect your data.

  • We will honor your choices regarding your personal information.

1. Who We Are

Foundry Trust Group LLC is a personalized gift company headquartered in Albuquerque, New Mexico. We specialize in creating custom Christmas ornaments, mugs, and keepsakes that help people celebrate life’s special moments.

Our Contact Information:

  • Company Name: Foundry Trust Group LLC

  • Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, United States

  • Email: tranlethuhuyenamz@gmail.com

  • Phone: +84816677233

  • Website: foundrytrust.online

For any privacy-related questions or concerns, you can contact our Privacy Officer directly at the email address above.

2. Information We Collect

We collect information to provide, improve, and protect our services. The types of information we collect fall into two main categories: information you provide directly to us and information we collect automatically through your use of our website.

2.1 Information You Provide Directly to Us

When you interact with our website or make a purchase, you may provide us with the following categories of personal information:

  • Contact and Account Information: When you create an account or place an order, we collect your name, email address, billing address, shipping address, and phone number. This information is essential for processing your order and communicating with you about it.

  • Payment Information: When you make a purchase, your payment card details (credit/debit card number, expiration date, security code) are collected. Important: This information is processed directly by our secure payment partner, Stripe. We do not store full credit card numbers on our own servers. Stripe is a Level 1 PCI compliant service provider, ensuring the highest level of payment security.

  • Personalization Details: This is the heart of our business. We collect the specific information you provide for product personalization, such as:

    • Names to be printed on ornaments or mugs.

    • Dates, years, or special messages.

    • Photos or images you upload for custom photo products.

    • Any other text or instructions you provide for customization.

  • Communications: When you contact our customer support team via email, phone, live chat, or social media, we collect the content of your communications and any information you choose to provide to help us assist you.

  • Account Preferences: If you create an account, you may provide preferences such as your communication preferences (e.g., opting in or out of marketing emails).

2.2 Information We Collect Automatically

When you browse or interact with our website, we and our third-party partners may automatically collect certain information using technologies like cookies, web beacons, and log files. This information helps us understand how you use our site, improve your experience, and protect our services.

This automatically collected information may include:

  • Device Information: IP address, browser type and version, operating system, device type (e.g., mobile, desktop), and unique device identifiers.

  • Usage Information: Pages you visit on our site, the time and date of your visit, the time spent on those pages, the links you click, and the referring website (the site you came from).

  • Location Information: General geographic location derived from your IP address (e.g., city or region). We do not collect precise real-time geographic location.

  • Cookies and Tracking Data: We use cookies and similar technologies to remember your preferences, understand site traffic, and personalize your experience. For more information, please see our Cookie Policy section below.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

3.1 To Fulfill Your Orders and Provide Services (Contractual Necessity)

This is the primary reason we collect your information. We use your data to:

  • Process and fulfill your orders, including creating personalized products based on your instructions.

  • Process your payments securely through Stripe.

  • Communicate with you about your order status, including sending order confirmations, shipping notifications, and delivery updates.

  • Provide customer support and respond to your inquiries.

3.2 To Improve and Personalize Your Experience (Legitimate Interests)

We use your information to:

  • Understand how customers use our website, allowing us to improve site navigation, design, and functionality.

  • Analyze trends and gather broad demographic information for internal business analysis.

  • Personalize your shopping experience by remembering your preferences and showing you products you might like.

  • Develop new products and features based on customer interests and feedback.

3.3 To Communicate with You (Consent or Legitimate Interests)

With your consent (which you can withdraw at any time), we may use your contact information to:

  • Send you marketing communications, such as newsletters, special offers, and information about new products. You can opt out of these emails at any time by clicking the “unsubscribe” link in any marketing email.

  • Send you surveys or request feedback on your experience.

We may also send you non-promotional communications, such as responses to your customer service inquiries, which are essential to our relationship with you.

3.4 For Security and Fraud Prevention (Legal Obligation and Legitimate Interests)

We use information to:

  • Protect our website and business from fraudulent transactions, unauthorized access, and other illegal activities.

  • Verify your identity when you access your account or make a purchase.

  • Comply with legal obligations, such as tax and record-keeping requirements.

4. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information with trusted third parties who assist us in operating our business, serving you, or as required by law.

4.1 Third-Party Service Providers

We share information with carefully selected service providers who perform functions on our behalf. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us. Categories of service providers include:

  • Payment Processors: Stripe processes all payments. They receive your payment information directly and are governed by their own privacy policy and strict security standards.

  • Shipping Carriers: USPS, UPS, FedEx, and DHL receive your name, shipping address, and order details to deliver your package.

  • IT and Cloud Service Providers: Companies that host our website, store data, and provide other technical services.

  • Marketing and Analytics Providers: Platforms like Google Analytics that help us understand website traffic and user behavior. These providers may use cookies and similar technologies to collect data about your interactions with our site.

  • Customer Support Platforms: Tools that help us manage and respond to your customer service inquiries.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

4.3 Legal Compliance and Protection

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation, such as a court order or subpoena.

  • Protect and defend the rights or property of Foundry Trust Group LLC.

  • Prevent or investigate possible wrongdoing in connection with the website.

  • Protect the personal safety of users of the website or the public.

  • Protect against legal liability.

4.4 With Your Consent

We may share your information for any other purpose disclosed to you at the time we collect the information, or pursuant to your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site.

5.1 What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the site owners.

5.2 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions you take, such as logging in, filling in forms, or adding items to your cart.

  • Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. We use Google Analytics for this purpose.

  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your login details or the items in your shopping cart.

  • Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

5.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the “Options,” “Preferences,” or “Privacy” menu of your browser. Please note that if you choose to disable cookies, some parts of our website may not function properly, and you may not be able to use all of our features.

For more information about cookies and how to manage them, visit www.aboutcookies.org.

6. Data Security

Protecting your personal information is a top priority at Foundry Trust Group LLC. We implement a variety of industry-standard security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information.

6.1 Our Security Measures Include:

  • SSL Encryption: Our entire website is secured with a Secure Sockets Layer (SSL) certificate. This encrypts all data transmitted between your browser and our servers, including personal and payment information.

  • PCI Compliance: We use Stripe, a Level 1 PCI compliant payment processor, for all payment transactions. Stripe adheres to the strictest security standards set by the payment card industry.

  • Tokenization: As described in our Payment Methods page, Stripe uses tokenization. Your actual card number is replaced with a unique digital token, and we never store your full card details on our servers.

  • Access Controls: Access to personal information within our company is restricted to employees and contractors who need it to perform their jobs (e.g., to fulfill orders or provide customer support). They are bound by confidentiality obligations.

  • Regular Security Reviews: We regularly review our security practices and update them as necessary to address new threats and comply with industry standards.

6.2 No Method is 100% Secure

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. However, we are committed to doing everything in our power to protect your data.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Information: We retain order information (including personalization details) for our records and to comply with tax and warranty obligations. This information is typically retained for a period of several years.

  • Account Information: If you have an account with us, we retain your account information until you request its deletion.

  • Marketing Communications: We retain your email address and preferences until you unsubscribe from our marketing lists.

When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. We respect these rights and are committed to facilitating them.

8.1 For All Users

  • Access and Update: You can access and update much of your personal information by logging into your account on our website.

  • Opt-Out of Marketing: You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in any marketing email you receive. Please note that even if you opt out of marketing, you will still receive transactional emails related to your orders (e.g., order confirmations, shipping notifications).

8.2 For Residents of Certain Jurisdictions (e.g., EEA, UK, California)

Depending on your location, you may have the following additional rights, subject to applicable law:

  • Right to Know: You have the right to request that we disclose the personal information we collect, use, and disclose about you.

  • Right to Access: You have the right to request a copy of the personal information we hold about you.

  • Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal information.

  • Right to Deletion (“Right to be Forgotten”): You have the right to request that we delete your personal information, subject to certain exceptions (e.g., to complete a transaction, comply with a legal obligation).

  • Right to Data Portability: You have the right to request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.

  • Right to Object: You have the right to object to our processing of your personal information based on our legitimate interests.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

8.3 How to Exercise Your Rights

To exercise any of these rights, please submit a verifiable request to us by emailing tranlethuhuyenamz@gmail.com. We will respond to your request within the timeframe required by applicable law. To protect your privacy, we may need to verify your identity before fulfilling your request.

9. Children’s Privacy

Our website and products are intended for a general audience and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information from our records.

10. International Data Transfers

Foundry Trust Group LLC is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. The data protection laws in the United States may be different from those in your country of residence.

By using our website and providing us with your information, you consent to the transfer of your information to the United States for processing in accordance with this Privacy Policy. We take steps to ensure that any such transfer complies with applicable data protection laws and that your information is adequately protected.

11. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. In some cases, we may provide additional notice (such as adding a statement to our website homepage or sending you an email notification).

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after any modifications indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

Foundry Trust Group LLC
Attn: Privacy Officer
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Email: tranlethuhuyenamz@gmail.com
Phone: +84816677233

We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy.

14. California Privacy Rights

Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents who have an established business relationship with us may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes. As stated in this policy, we do not share your personal information with third parties for their direct marketing purposes.

California residents also have rights under the California Consumer Privacy Act (CCPA). For more information about your CCPA rights, please see Section 8.2 above.

15. A Final Word on Trust

At Foundry Trust Group LLC, our name is our promise. We are a “foundry” where beautiful, personalized keepsakes are crafted, and we operate on a foundation of “trust” with every customer we serve. Protecting your privacy is an integral part of that promise.

Thank you for trusting us with your personal information and for allowing us to be a part of your most cherished moments. We are honored by your trust and committed to earning it every single day.