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Contact Foundry Trust Group LLC – We’re Here to Help

Your Connection to Personalized Perfection

At Foundry Trust Group LLC, we believe that exceptional customer service is just as important as the exceptional products we create. Whether you have a question about an order, need assistance with personalization, or simply want to learn more about our company, our team is ready and eager to assist you. We don’t just value your business—we value the relationship that comes with it.

This page is your comprehensive guide to reaching us. We’ve provided multiple channels of communication to ensure that no matter your preference or time zone, you can connect with a real person who cares about your experience.

📞 Phone Support: Speak Directly with a Friendly Voice

Sometimes, nothing beats a real conversation. If you prefer to discuss your needs over the phone, our customer support team is available to take your calls during business hours.

Phone Number: +84816677233

When to Call:

  • Order Inquiries: Check the status of your order or ask about shipping updates.

  • Personalization Questions: Need guidance on how to format names or messages for your custom ornament or mug? We’re happy to walk you through it.

  • Product Information: Want to know more about materials, sizes, or care instructions? Our team has all the answers.

  • Urgent Issues: If you have a time-sensitive concern, a phone call is often the fastest way to get a resolution.

Our Promise When You Call:

When you dial our number, you won’t be met with a confusing automated menu or a robotic voice. You’ll speak with a trained, empathetic customer service representative based in the United States who is empowered to help. We believe in the power of human connection, and we treat every caller with the patience and respect they deserve.

Business Hours: Our phone lines are typically staffed Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. However, our online support channels are available 24/7 for your convenience.

📧 Email Support: Thoughtful Responses for Your Questions

For non-urgent inquiries or when you need to provide detailed information or attachments (like photos for custom orders), email is the perfect channel. We pride ourselves on responding promptly and thoroughly.

Email Address: tranlethuhuyenamz@gmail.com

What to Expect When You Email:

  • Prompt Acknowledgment: You will receive an automated confirmation that your email has been received.

  • Detailed Responses: Our team takes the time to read your entire message and craft a thoughtful, comprehensive reply. We don’t believe in one-line answers that leave you with more questions.

  • 24-48 Hour Response Time: We aim to respond to all emails within 24 to 48 hours during business days. If your inquiry is urgent, we recommend giving us a call.

Perfect Reasons to Email:

  • Custom Order Details: Sending specific instructions or images for a highly customized product.

  • Warranty Claims or Returns: Initiating a return or warranty process and attaching necessary documentation.

  • Bulk or Wholesale Inquiries: Asking about volume discounts or partnership opportunities.

  • Detailed Feedback: Sharing your thoughts on a product or your overall experience.

🏢 Visit Our Headquarters: The Heart of Foundry Trust

While we are primarily an online business, our physical headquarters is the beating heart of our operations. This is where designs are born, orders are processed, and our team comes together to serve you.

Our Physical Address:

Foundry Trust Group LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

A Note on Visiting:

Our headquarters serves as our administrative and operational center. It is not a retail storefront open to the public for walk-in shopping. However, if you are in the Albuquerque area and have a pre-arranged appointment for a specific reason (such as a large wholesale order pickup), please contact us via email or phone to schedule a visit.

Seeing our operations firsthand is a testament to our commitment to quality. From the moment you walk in, you’ll see a team dedicated to ensuring that every product that leaves our facility meets the highest standards of excellence.

💬 Live Chat: Instant Help While You Shop

For the fastest possible assistance while browsing our website, we encourage you to use our live chat feature. You can find it in the bottom corner of most pages on foundrytrust.online.

Why Use Live Chat?

  • Instant Answers: Get immediate responses to quick questions about products, shipping, or policies.

  • Shop Assistance: Need help finding the perfect ornament or gift? Our chat agents can make personalized recommendations.

  • Order Help: Resolve minor issues with your cart or checkout process in real-time.

How to Access Live Chat:

Simply navigate to our website, foundrytrust.online, and look for the chat icon. Click it, type your question, and you’ll be connected with a member of our support team instantly during business hours. Even outside of hours, you can often leave a message, and we’ll get back to you via email.

📱 Social Media: Connect With Our Community

We love building a community of gifting enthusiasts on social media. Following us is a great way to stay updated on new product launches, special promotions, and gifting inspiration. You can also send us direct messages with your questions.

Find us on our social channels (links available on our website footer).

What to Expect on Social Media:

  • Inspiration: See how other customers are styling their ornaments and using our mugs.

  • Announcements: Be the first to know about new designs and seasonal collections.

  • Community: Share your own photos using our products and connect with fellow gift-lovers.

While we monitor our social media messages, for order-specific or sensitive inquiries, we recommend using email or phone to ensure your privacy and a more detailed response.

📝 Contact Form: Easy and Convenient

Prefer a simple form? You can use the contact form on our website. Just fill out your name, email, subject, and message, and click send. It’s a quick and easy way to reach out.

Information to Include for Faster Service:

To help us assist you as quickly as possible, please include the following details in any form of communication:

  • Order Number: If your inquiry is about a specific order, having this number handy allows us to pull up your details instantly.

  • Product Name/SKU: If you have a question about a specific product, mentioning its name or SKU (like “Personalized Family of 3 with Dog Christmas Ornament”) helps us give you accurate information.

  • Clear Description of Your Issue or Question: The more details you provide upfront, the faster we can provide a solution.

🤔 Frequently Asked Contact Questions

We’ve compiled answers to some common questions about getting in touch with us.

How quickly can I expect a response?

  • Phone: Immediate during business hours.

  • Live Chat: Immediate during business hours.

  • Email: Within 24-48 hours on business days.

Can I track my order?

Yes! Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your account on our website to view your order status.

I have a problem with my personalized item. Who do I contact?

Please email us at tranlethuhuyenamz@gmail.com with your order number and a photo of the issue (if applicable). Our team will work diligently to make it right, whether that means a replacement or a refund, in accordance with our policies.

Do you have a phone number for international customers?

Yes! Our phone number, +84816677233, is accessible to international callers. Please be aware of your international calling rates.

🗺️ Our Location on the Map

For your convenience, here is the address for our Albuquerque headquarters:

Foundry Trust Group LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
USA

Please note: This is our administrative office and not a public retail space. Please contact us before visiting.

Our Commitment to Communication

At Foundry Trust Group LLC, we view every interaction with a customer as an opportunity to build a stronger relationship. We are committed to being accessible, responsive, and genuinely helpful. Whether you’re a first-time visitor exploring our catalog or a long-time customer adding to your collection, we are here for you.

We don’t use automated systems to hide behind. We are real people, working from our Albuquerque headquarters, dedicated to making your experience with Foundry Trust as seamless and enjoyable as possible.

Reach out today. We can’t wait to hear from you.