Terms and Conditions

Terms and Conditions of Foundry Trust Group LLC – Your Agreement with Us

Introduction: A Foundation of Trust and Transparency

Welcome to Foundry Trust Group LLC. By accessing our website, foundrytrust.online, or making a purchase from us, you are agreeing to be bound by the following Terms and Conditions. Please read them carefully. These terms constitute a legally binding agreement between you, the user or customer, and Foundry Trust Group LLC (“we,” “us,” “our”). They govern your use of our website and the purchase of our products, including personalized Christmas ornaments, custom mugs, ceramic keepsakes, and all other items available in our store.

We believe in building our business on a foundation of trust and transparency. These terms are designed to protect both you and us, ensuring a clear understanding of our respective rights and responsibilities. If you have any questions about these terms, please contact us before using our site or placing an order.

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as all applicable laws and regulations. If you do not agree with any part of these terms, you are prohibited from using or accessing this site.

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Last Updated: February 14, 2026

2. Definitions

To ensure clarity throughout this document, the following terms are defined:

  • “Company,” “We,” “Us,” “Our”: Refers to Foundry Trust Group LLC, located at 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110.

  • “Website,” “Site”: Refers to foundrytrust.online and all associated pages and content.

  • “You,” “Your,” “Customer,” “User”: Refers to the individual person or entity accessing our website or placing an order.

  • “Products,” “Goods,” “Items”: Refers to all items offered for sale on our website, including but not limited to personalized ornaments, mugs, and drinkware.

  • “Personalization,” “Customization”: Refers to any text, image, or design added to a product at your request, such as names, dates, or messages.

  • “Order”: Refers to a request submitted by you to purchase Products from us.

  • “Contract”: Refers to a legally binding agreement between you and us for the sale and purchase of Products, formed when we accept your Order.

3. Eligibility and Account Registration

3.1 Age of Majority

By using this website, you represent and warrant that you are at least the age of majority in your state or province of residence (which is typically 18 or 19 years old), or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

3.2 Account Creation

To make a purchase, you may be required to create an account or provide certain information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

3.3 Accuracy of Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Products and Descriptions

4.1 Product Representation

We strive to display our products as accurately as possible on our website. However, we cannot guarantee that your computer monitor’s display of any color, texture, or detail will be accurate. The images of products are for illustrative purposes only and may differ slightly from the actual product due to lighting, screen settings, or minor manufacturing variations.

4.2 Personalization and Customization

Many of our products are made-to-order with your personalization. By submitting personalization details, you acknowledge that:

  • You are solely responsible for the accuracy of the text, including spelling, punctuation, and capitalization.

  • You are responsible for ensuring that you have the rights to use any images or logos you upload for customization.

  • We reserve the right to refuse any order for personalization that we deem, in our sole discretion, to be offensive, inappropriate, or infringing on the rights of others.

4.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event that a product becomes unavailable after you place an order, we will notify you and provide a full refund for the unavailable item.

4.4 Pricing

All prices are listed in United States Dollars (USD) and are exclusive of applicable taxes and shipping costs, which will be added at checkout. We reserve the right to change prices at any time without prior notice. However, the price charged for an order will be the price in effect at the time the order is placed, subject to any typographical errors.

5. Orders and Acceptance

5.1 Order Placement

Placing an order on our website constitutes an offer to purchase the products in your cart. All orders are subject to our acceptance.

5.2 Order Confirmation

After placing an order, you will receive an email acknowledging the details of your order (an “Order Confirmation Email”). This email is an acknowledgment that we have received your order request and does not constitute acceptance of the offer.

5.3 Acceptance and Contract Formation

We will form a binding contract with you only when:

  1. We have processed your payment successfully.

  2. We have sent you a second email confirming that your order has been shipped (the “Shipping Confirmation Email”).

If we are unable to fulfill your order for any reason (e.g., product unavailability, pricing error, inability to process personalization), we will notify you and provide a full refund. No contract exists until the Shipping Confirmation Email is sent.

5.4 Order Limitations

We reserve the right to refuse or cancel any order for any reason at any time. This includes, but is not limited to, orders that:

  • Appear to be placed by dealers, resellers, or distributors without a valid wholesale agreement.

  • Contain incorrect pricing or product information due to typographical errors.

  • Are suspected of being fraudulent.

6. Pricing and Payment

6.1 Payment Methods

We accept the following payment methods, all processed securely through Stripe:

  • Visa, Mastercard, American Express, Discover, Diners Club, and JCB credit and debit cards.

  • Apple Pay.

  • Google Pay.

6.2 Payment Processing

By providing a payment method, you represent and warrant that you are authorized to use it and authorize us (or our payment processor, Stripe) to charge the total amount of your order to it. If the payment method fails, we may contact you to arrange an alternative method.

6.3 Taxes

You are responsible for any and all sales, use, value-added, or other similar taxes imposed by any governmental entity in connection with your order. The amount of tax charged, if any, will be calculated based on the shipping address you provide and will be displayed at checkout.

6.4 Price Matching

We do not offer price matching with other retailers, whether online or brick-and-mortar.

7. Shipping and Delivery

7.1 Shipping Policy

Our shipping practices are governed by our separate Shipping Policy, which is incorporated into these Terms and Conditions by reference. Please review our Shipping Policy for detailed information on processing times, shipping rates, delivery estimates, and international shipping.

7.2 Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

7.3 Delivery Delays

While we make every effort to ensure timely delivery, we are not responsible for delays caused by events outside our reasonable control, such as inclement weather, natural disasters, carrier interruptions, customs delays, or postal strikes.

8. Returns, Refunds, and Exchanges

8.1 General Policy

Our return, refund, and exchange practices are governed by our separate Refund and Return Policy, which is incorporated into these Terms and Conditions by reference. Please review it for detailed information on eligibility, timeframes, and procedures.

8.2 Personalized Items

Due to their custom nature, personalized items are generally not eligible for return or refund unless they are defective, damaged, or the result of an error on our part, as outlined in our Refund and Return Policy.

8.3 Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, you must notify us within 30 days of receipt as detailed in our Refund and Return Policy to be eligible for a resolution.

9. Intellectual Property Rights

9.1 Ownership

All content included on our website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Foundry Trust Group LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

9.2 Trademarks

“Foundry Trust Group,” “Foundry Trust,” and all related names, logos, product and service names, designs, and slogans are trademarks of Foundry Trust Group LLC. You must not use such marks without our prior written permission.

9.3 License to Use

We grant you a limited, revocable, non-exclusive license to access and make personal use of our website. This license does not include any right to:

  • Download or modify the site, or any portion of it, except with our express written consent.

  • Republish, redistribute, transmit, sell, license, or download any material from the site for commercial purposes.

  • Use any data mining, robots, or similar data gathering and extraction tools.

9.4 User-Generated Content and Customization

By submitting content to us for personalization (such as names, messages, or images), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content solely for the purpose of fulfilling your order. You represent and warrant that you own or have the necessary rights to any content you submit.

10. User Conduct and Prohibited Uses

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use the site:

  • In any way that violates any applicable federal, state, local, or international law or regulation.

  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.

  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the website, or which, as determined by us, may harm the Company or users of the site or expose them to liability.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Foundry Trust Group LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.

12. Disclaimer of Warranties

12.1 “As Is” Basis

Your use of our website and the products offered herein is at your sole risk. The site and all products are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind, either express or implied.

12.2 No Warranty

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.3 No Guarantee of Error-Free Operation

We do not warrant that the functions on the site will be uninterrupted or error-free, that any defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful components.

12.4 Product Warranty

The limited warranty for our products is as described in our Refund and Return Policy. To the extent permitted by law, this is the sole and exclusive warranty for our products.

13. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Foundry Trust Group LLC, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  1. Your use or inability to use the website or products.

  2. Any conduct or content of any third party on the site.

  3. Any content obtained from the site.

  4. Unauthorized access, use, or alteration of your transmissions or content.

In no event shall our total liability to you for all claims arising from or relating to these Terms or your use of the site or products exceed the amount you paid to us for the product(s) at issue.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Foundry Trust Group LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

15. Governing Law and Jurisdiction

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the website shall be instituted exclusively in the federal or state courts located in Bernalillo County, New Mexico. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

16. Dispute Resolution

16.1 Informal Resolution

Before filing a claim, you agree to attempt to resolve any dispute informally by contacting us at tranlethuhuyenamz@gmail.com. We will attempt to resolve the dispute internally. If we cannot resolve the dispute within 60 days, you may pursue a formal claim.

16.2 Binding Arbitration

At our sole discretion, we may require any dispute arising out of or relating to these Terms to be submitted to binding arbitration in Bernalillo County, New Mexico, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

16.3 Class Action Waiver

Any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. Severability

If any provision of these Terms and Conditions is held to be unlawful, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

18. Waiver

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the sole and entire agreement between you and Foundry Trust Group LLC regarding the website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Foundry Trust Group LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Email: tranlethuhuyenamz@gmail.com
Phone: +84816677233
Website: foundrytrust.online

Thank you for taking the time to read our Terms and Conditions. We value your business and look forward to helping you create lasting memories with our personalized products.